We strive to deliver Klara Allen products as swiftly as possible. Here’s what you can expect:

• Custom Jewelry Manufacturing: Each custom jewelry piece takes approximately 3-4 business weeks to create. Once manufacturing is complete, we will seek your confirmation before shipping.

• Shipping and Delivery: After shipping, orders typically arrive within 6 to 9 business days. Please be aware that Klara Allen is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the customer changes the delivery address with the shipping company while the parcel is in transit, the customer will be responsible for any resulting delivery delays.

• Free Delivery: We offer free delivery to your address. Note that the customer is responsible for any duties or taxes imposed by local authorities.

• Product Changes: If the customer wishes to make any changes to the product before shipment, the manufacturing time will restart from day one.

• Delivery Assurance:  While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are are not responsible for this situation. We appreciate your understanding in such situations.

Order Tracking:

• Customer Service: Contact our customer service team at support@klaraallen.com for assistance with order tracking.

Thank you for choosing Klara Allen!

Cancellation

If a customer wishes to cancel their order, they must notify us within 24 hours of placing the order. We start processing orders immediately, and cancellations made after 24 hours will incur a 20% cancellation fee to cover restocking and labor costs.

This fee is necessary to account for the time and resources already invested in processing your order. We appreciate your understanding and cooperation.

Return & Refund Policy

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to show the order number with confirmation email or proof of purchase.

You can always contact us for any return question at  support@klaraallen.com

As the ring is custom made as per your ring size and diamond and gold option, any return unrelated to manufacturing quality will have 20% restocking fees for moissanite & 30% restocking fees for CVD jewelry items. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Following items can't be returned or exchanges

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Eternity Bands made to order
• Any physical damage on the product

If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied towards the new purchase. Any price difference for the exchange will also be charged to the customer. [Note: Percentage may vary if the gold prices or stone prices increases or decreases].
This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Resizing

At Klara Allen Yard, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.

1. Resizing Limitations:

   • Rings can be resized to either increase or decrease by a maximum of one full size.
   • Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.

2. Exceptions:

   • In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
   • Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.

Information About Repairs

If you need a repair please contact us on support@klaraallen.com. But before you do, here are some important details you should know about how we do repairs:

• Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
      - Replacing or resetting stones
      - Replacing the setting
      - Prong work or replacement
      - Replacing thinner areas of the band
      - Resizing the ring
• Clients are responsible for shipping costs both ways.
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
• NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
  

We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry.

But don’t worry if something does happen. We offer a generous lifetime warranty on all of our pieces. We stand by our work, and we want to take care of you and your jewelry.

You’ve definitely heard diamonds are a girl’s best friend, and that they last forever. These ideas were deliberately crafted by a clever ad campaign, and we still live by them today. There’s also the idea that a diamond ring should cost three month’s salary. But whether your ring is a family heirloom or an expensive engagement gift, you want to keep it beautiful and sparkly.

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You've no doubt heard that diamonds are a girl's best friend and that they last forever. These were sophisticated concepts constructed by a brilliant advertising campaign, and by which we continue to live to this day. There's also a notion that a diamond ring should cost three months's salary. But whether it's a family heirloom or a pricey engagement present, you want it to be beautiful and shiny.

CARING FOR YOUR JEWELRY

"Taking care of the jewelry is necessary to make it sparkle and shine forever. While every piece of jewelry looks pretty beautiful, it can end up looking shiny forever if we do not care for it well. If you really want your jewelry to last forever, then you need to take care of it."

↣ Follow these simple tips to take care of your jewelry.

1. Keep it away from Wood

Avoid storing your jewelry on wood or some chemically treated surfaces that may stain or increase discoloration speed.

2. Store in a Zip-lock Bag

After a while, your jewelry reacts to moisture and air, which eventually cause it to tarnish. Put it in a zip-lock bag and press out all the air before closing it.

3. Keep away from Chemical Liquid

Do not directly spray perfume onto your jewelry. Always put on your perfume before your jewelry is put on, such as neck and wrist pieces.

4. Keep your Jewelry Dry & Away from Skincare

The contact of lotions & creams with your jewelry may contain acidic ingredients that react with your metal pieces. Also, avoid moisturizing areas of your skin that come into contact with pieces.

5. Keep your Jewelry away from Water

We would suggest that you remove your silver and solid gold jewelry before showering or washing your hands, as it has the propensity to taint when in contact with water. Also, this shall not be worn in a swimming pool area or at sea. 

6. Use dishwashing soap & warm water.

For dull, filmy, or slightly discolored pieces, mix a few drops of mild dish soap with warm water and scrub the jewelry using a soft cloth. Then, rinse in cool water and buff with a cloth until dry.

7. Keep away from Physical Activity

We recommend removing your pieces before going to bed or participating in any physical activity to avoid any accidents that may cause damage to your pieces.

8. Store your Jewelry in Box

Always remember that jewelry should be kept secret in an airtight box to make it shine forever.

9. Clean your Jewelry

We recommend cleaning your jewelry piece after use occasionally & wiping with a soft cloth. As a best practice, do this once every week.

10. Clean the Metal first, then Diamonds
We recommend cleaning the metal first and then the diamond; this will make your diamond sparkle.