FAQs
If you have any questions at all that we do not cover below please get in touch via ourΒ ContactΒ page.
Client Care FAQs
How long will it take to get my order?
Crafting of your ring typically takes 2 to 3 Weeks, with expediting options available if you need it sooner. Please note that shipping is not included within this date and you can find all ourΒ shipping information here. For all timeframe information please visit ourΒ crafting timeframes page.
What if I need help placing an order through your website?
If you need help selecting from our range of lab grown engagement rings or any piece on the store, pleaseΒ contact us here. Our team, experienced in both lab created diamonds and moissanite, will assist you.
What type of warranty do I receive?
Klara Allen offers a Lifetime Manufacturing Warranty on all our pieces, giving you confidence and peace of mind with every purchase. View our full warranty details hereΒ here.
Do you ship worldwide?
Yes! At Klara Allen we offer free international shipping on all orders.
How do I find out my ring size?
You can measure your ring size at home Please check this page Measure your ring size. Also if you have any doubt please kindly connect with our live chat support.
Can you help me keep my purchase a surprise?
Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.
Please let us know if we can help you in any other way to keep your purchase a surprise!
What payment methods do you accept?
We accept payment via credit card, debit card, Shop Payment. If has any queries feel free to connect with us.
Can I return a product?
Yes we do offer 30 days return policy, please feel free to connect with us if you want to return your ring.
The fit of my ring is not quite right, can I resize it?
Absolutely! At Klara Allen, we offerΒ One Free ResizeΒ for engagement and wedding rings to use within the first 12 months of your ring's completion (subject to eligible design style/metal type).
*There are certain resizing restrictions for each ring design. The specific information can be found on the product page of each ring.Β Read more about resizing.
Lab Grown Diamond FAQs
Are lab grown diamonds real?
Yes! Lab grown diamonds, also known as laboratory grown diamonds or ethical lab grown diamonds, are chemically identical to mined diamonds or natural diamonds. They offer the same level of beauty and are an extremely popular choice.
What is the difference between a simulant and a lab grown diamond?
A lab grown diamond, unlike a simulant, has the same chemical and physical properties as a mined diamond. They are aesthetically identical to naturally mined diamonds, offering the same fire and brilliance.
What is the difference between a mined diamond and a lab grown diamond?
The only difference between a mined diamond and a lab grown diamond is their origin. Lab grown diamonds are an ethical and sustainable option, offering the same fire, clarity, and carat weights as mined diamonds.
Are lab grown diamonds ethical?
Lab grown diamonds are a sustainable option, created using advanced technology under high pressure, which is much more ethical than traditional diamond mining methods.
How does Klara Allen ensure a seamless purchase experience?
We specialise in lab grown diamond engagement rings. Our collection, available to shop online, ranges in carat weight and design, ensuring you find the perfect diamond for your needs. If you have any specific requirement, please feel free to connect with us.
Are lab grown diamonds less expensive than mined diamonds?
Lab grown diamonds are an excellent alternative to mined diamonds as they provide much more value. Without sacrificing quality for price, lab grown diamonds will be more affordable than mined diamonds of the same quality and size.
Are lab created diamonds flawless?
Just like their mined counterparts, every lab created diamond is unique. Grown under the same intense heat and pressure as a mined diamond, a lab grown diamond undergoes the same growth process and may still contain minor internal or surface imperfections like a mined diamond will. This means every lab grown diamond will vary in colour, clarity and cut. Expert gemological labs such as the IGI and GIA evaluate and certify every single lab created diamond using the same strict standards applied to mined diamonds.
Do lab grown diamonds get cloudy?
Absolutely not! Since lab grown diamonds have the exact same physical and chemical properties as mined diamonds, they are just as durable and scratch-resistant, meaning they will never become cloudy.
Will a lab grown diamond pass a diamond tester?
Yes, lab grown diamonds will pass a diamond tester. Since lab grown diamonds are made of pure carbon and have the same thermal conductivity and chemical properties as real diamonds, they will record a positive test on a diamond tester.
Are your lab grown diamonds laser inscribed?
To ensure consistency of certification, every lab created diamond is inspected and certified by a gemological expert at the IGI. Using a very fine and precise laser beam, every lab grown diamond is inscribed with the report number and the words βlab grownβ, assuring you of your diamondβs origin and authentic certification. This inscription is invisible to the naked eye and can only be seen under a jewellerβs loupe. In no way will this impact your diamondβs quality or light performance.
Are your lab grown diamonds certified?
Absolutely! All of our lab grown diamonds are evaluated on cut, clarity, colour and carat weight and are IGI certified. All of our lab grown diamonds are certified by the leading lab grown gemological institute, IGI. The IGI is the most popular lab-created diamond certifier and is used by most of the lab market, creating a consistency in grading across the lab grown diamond industry. This allows the consumers to easily compare lab grown diamonds and to be assured theyβre getting what theyβre paying for.
Are lab grown diamonds truly conflict-free?
Lab grown diamonds are produced in controlled laboratory environments and do not need to be mined from the earth. Unlike mined diamonds, only lab created diamonds can be 100% conflict-free. It is near impossible to know the origins of a mined diamond and whether unsafe or unethical labour practices were involved in its extraction from the earth.
Are lab grown diamonds truly eco-friendly?
Lab grown diamonds are the eco-friendly alternative to mined diamonds.
Do you also sell mined diamonds?
No, we do not sell mined diamonds. At Klara Allen, we are committed to ensuring all of our diamonds come 100% conflict-free. Lab created diamonds are the only diamonds that can be fully traced to their origin, allowing us to deliver ethical, environmentally-friendly jewellery to our clients, every time.
Why should I purchase a lab grown diamond ring from Klara Allen?
We believe that every couple deserves a ring that is as unique as their love, and our skilled craftsmen take great pride in creating beautiful lab grown diamond rings for special occasions that will be cherished for a lifetime. Lab grown diamonds are identical to mined diamonds, with the same fire scintillation and sparkle. With highly specialised equipment and cutting-edge technology, the necessary conditions (such as extreme pressure) are replicated in a lab to produce a lab grown diamond. Specific trace elements can differ, though they are physically identical.
Our high-quality, certified lab grown diamonds are the perfect choice for an engagement ring. They are conflict-free, eco-friendly, and available in a wide range of shapes and settings. And because they are grown in a laboratory with cutting-edge technology in a sustainable process, they are perfectly uniform in quality and clarity β the closest thing to perfect diamonds. Indeed, they have the same fire and optical properties as a mined diamond formed in the earthβs mantle. When you purchase a Klara Allen diamond engagement ring or wedding band, you can be confident that you are getting a ring that is truly special with a gem certification identifying them as legitimate.
Moissanite FAQs
Is moissanite worth buying?
Moissanite is a brilliant choiceΒ for those seeking an alternative to a lab diamond engagement ring. It offers exceptional clarity and is hand-selected and inspected by our expert quality control team to ensure the best quality, just like our lab grown diamond collections.
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Is moissanite the best fake diamond?
Moissanite is not a fake diamondΒ but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.
Are moissanite rings tacky?
Absolutely not! Due to its diamond-like appearance, many people believe the misconception that moissanite is a fake diamond when it is in fact a high quality, beautiful gemstone in its own right.Β Moissanite is becoming an increasingly popular choice of stoneΒ in engagement rings due to its dazzling beauty, durability, ease of customisation and affordability.
Do moissanite rings look fake?
No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds.Β They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.
Does moissanite lose its sparkle?
Moissanite retains its sparkle indefinitely, much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.
Can you shower with a moissanite ring?
Yes, you can shower with a moissanite ring. However, the more you come in contact with soaps, dirt and chemicals, the faster oils and dirt can build up on the surface of your ring.This can be easily cleaned off but to ensure a longer-lasting sparkle, we recommend avoiding washing dishes or doing heavy housework whilst wearing your ring.Β
Can you scratch moissanite?
No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 β 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone β which is unlikely to occur!
Is it bad to get a moissanite engagement ring?
Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone β Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice. Not only does moissanite have a unique extra sparkle, it is also extremely durable and is suitable for a lifetime of daily wear. The lasting durability, beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality.
How much is a 1 carat moissanite worth?
A 1 carat moissanite is worth approximately $990 but will vary depending on the cut of your stone.
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