At Klara Allen, we pride ourselves on the expert craftsmanship of our fine jewellery. Our mission will always be to provide beautiful, responsible jewellery that can be cherished for a lifetime. Every piece of jewellery we craft undergoes rigorous quality control testing to ensure the highest standards.

Because we stand behind the quality of our work, we are proud to offer a Lifetime Manufacturing Guarantee on all our pieces.

What Our Guarantee Covers

If you ever experience an issue with your jewellery due to a manufacturing defect, we will take full responsibility for repairing it-at no cost to you-as long as you own the piece.

This includes, but is not limited to:

• Loose or weakened prongs
• A stone falling out due to a setting fault
• Discoloration of gold due to manufacturing issues
• Structural problems caused by craftsmanship errors

Claiming your Lifetime Manufacturing Warranty

If you believe your jewellery has a manufacturing issue, please complete the steps below:

• Contact us via our contact form and one of our team members will be in touch with you.
• Upon discussion with one of our team members, we can arrange the best way to fix your product. When sending us the piece by shipment, all pieces must include the original packaging and accompanying materials. Wrap the jewellery securely in a protective shipping package together and a note with your contact details.
• Customers are responsible for shipping costs when sending jewellery back to us for inspection or repair.
• Please thoroughly read through what is and what is not covered by our Lifetime Manufacturing Warranty.
• We will conduct a assessment of the jewellery to determine whether the damage is under warranty
• If the damage is not under warranty, we will send you a repair quote for your approval. If you do not wish to proceed with the repair, we will simply send the piece back to you.

Repairs or services performed by any jeweller other than Klara Allen will void your Lifetime Manufacturing Warranty.

Wear and Tear (not covered by Lifetime Manufacturing Warranty)

All fine jewellery, particularly rings, can be affected by normal wear and everyday activities. Our Lifetime Manufacturing Warranty does not cover any damage to jewellery, loss of stones due to accidents, mishandling or abusive use, theft or damage caused by general wear and tear.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

• Dents, abrasions and scratches on the settings. Metals are malleable and over time they will exhibit signs of wear. We recommend booking a yearly jewellery assessment where a jeweller can check that your stone settings are secure. After a professional clean and polish, your ring will be looking brand new again.
• Chips, scratches, nicks, and breakages on the gemstones due to wear and tear or accidents. Diamonds and moissanite are the hardest gemstones on earth, but they are not indestructible. If a gemstone is hit or knocked at a certain angle, it can chip or crack. Regardless of the impact force, a gemstone is highly susceptible to breaking when hit along its weakest part (usually the edges or girdle). Gemstones set with exposed edges, such as in a prong setting, are at higher risk of sustaining damage.
• Pits and holes in your setting created by exposure to corrosive chemicals e.g. chlorine bleach, heavy cleaning products.
• The discolouration of precious metals caused by chemicals, make-up, exposure to chlorine in pools and hot tubs, or bathing.
• Precious metals (especially claws and bands) can wear down over time and may need to be restored as part of normal wear.
• Prongs that get caught, bent or worn down by everyday wear and allow a stone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

That said, because we value our customers, we are always happy to assist. If your jewellery suffers accidental damage, you can reach out to us,we will offer repair services at a minimal cost.
But Our Lifetime Manufacturing Warranty is only valid with proof of purchase provided and if the jewellery has not been altered in any way.

Jewellery Care

To maintain the beauty and life of your ring, we recommend taking your ring off for any hands-on work. A good rule to follow is that jewellery should be the last thing you put on when going out and the first thing to take off when home. We strongly recommend removing your ring before any sporting activities, gym and heavy housework (e.g. dishes, gardening).

View our ring care guide for more information.